While you are at National Career College training for your career in the medical field, you will find that one of the most important traits you can exhibit is patience. Whether you are dealing with another employee or a patient, staying calm and showing compassion will go a long way.
Of course, you will run into people, especially patients, who will make you want to scream out in frustration. It is ESPECIALLY important to treat these people with grace and kindness because there is a good chance that they will continue to be difficult if you fight them.
One particularly frustrating quality in a patient is the inability to cooperate and follow your instructions. You will encounter patients who are terrified of needles, question everything you say, and generally refuse to follow advice. The key is to remain calm and try to critically analyze the situation.
In this piece from the Wall Street Journal, the author explores some of the factors that prevent patients from peacefully taking their pills. What would stop a normal person from taking life-saving medicine?
Turns out, understanding the root of the problem makes it easier to think of a solution. People don’t act out because they want to, there is usually an underlying cause. This will do wonders for improving your bedside manners and communication skills.